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Virtruvious#1337

Pending Review Department Routing Options

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Your Discord User ID: 165047934113677312
Your Server ID: 242263977986359297
Your Instance ID: N / A
Your Suggestion: When sending a ticket, a user would have a prompt where to route their ticket such as "React to this message with A if you'd like to said your ticket to B, react with C to send to D. This would be set up by the server staff with them creating the options for it or disabling it if need be. Would allow semi-automatic filtering of tickets to make sure they go to the right place.
Why Does Hydra Modmail Need This: Not a feature many other ModMail bots have and would be extremely useful for specific servers where they use Modmail for multiple areas.
Any Other Details You Want To Add: Nada

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Professional Tea Drinker

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While it sounds like a good idea, the simpler solution would just be to have multiple Hydra instances for each "department". We have the Modmail Bot, and the Premium Billing Help. Each has their own prefix and settings, differentiating the two from each other. Plus, it allows users to easily go back in their history with each department if they are looking for something in specific.

This isn't an official response, this is my opinion on the suggestion.

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"I want to be a human being, not a human doing." -John Paul Larkin

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That's true, but that would mean a user would have to pay for multiple instances so it may not be for everyone but that's just my opinion.

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Professional Tea Drinker

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